Q1-1. Is it possible for a minor to register an account?
A1-1. In some countries registration by minors will require the consent of parents or other persons responsible for them. When registering, an item will appear asking for the age of the registrant. If you are less than that age, please register only after obtaining the consent of parents, etc.
Q1-2. My country of residence is not listed.
A1-2. The Yamaha Music Europe GmbH ‘My Page’ allows customers to register from all European countries. If you reside outside of Europe, please visit our Global website for your location and registration options available.
Q1-3. As I registered the wrong email address, I did not receive a confirmation of my registration.
A1-3. Please enter the correct email address and register your account again.
Q1-4. I have forgotten my password.
A1-4. Select the “Reset Your Password” link on the Sign-In or Register drop down screen from our website. You can then input your registered email address and confirm using the “Reset Password” button. An email will be sent to your email address allowing a new password to be chosen.
Q1-5. I cannot sign in.
A1-5. Please check that you are using the correct credentials that were used when registering for your ‘My Page’ account. Please also check that your Caps Lock and Num Lock are not enabled. If you are sure that your email address is correct, please reset your password using the procedure above (Q1-4).
Q1-6. Where can I change my email address, password, name, and/or other registered information?
A1-6.After signing in, change your registered information by accessing “My Details,” “Email Address,” and/or “Change Password.” When changing your email address, a confirmation email will be sent to your new email address. Complete the change in registration by accessing the link that is sent to you.
Q1-7. When changing my email address, I have entered an incorrect email address.
A1-7. If you are still signed into your ‘My Page’ account, you can change your email address under the “Update Email Address” button. If you have already signed out of your ‘My Page’ account and cannot now sign back in as you cannot remember the updated email address, please contact our support team for help. Please contact us using our Enquiry form and include the following information:
If you are signed out, after applying for the change in your email address, please input the following information on the inquiry form:
・The original email address used before applying for a change
・The new email address you think you have updated your account too.
・The original registered name before applying for a change
・The original date of birth that was registered before applying for a change
Q1-8. What should I do, if I move to another country?
A1-8. A1-8 You can update your new European Country of residence within the “My Details” section of your ‘My Page’ account. If you have moved outside of European area, we would suggest that you cancel your ‘My Page’ membership and re-register your products at your new location via our Global website.